Chapter 22
The discipline we found, as usually is the case, one of individuals. We first spoke to the transgressor. If he did not pay sufficient regard as shown in action, we suspended him usually for a week, with a very definite explanation, that before he returned, he must give a pledge in place of the one on the registration card which he had broken. He knew these pledges were filed away as part of the library record. If that pledge was broken it meant that the case would be referred to the Library Board. This had to be done but once and that had an excellent effect. The Board suspended for several months with the understanding that return then depended on pledges made to the librarian.
There must be one person who is making the standard for conduct and that person must be on hand during hours when trouble is likely to arise; that means the librarian. Assistants must be in sympathy, watch, help and report cases, but not take active part in discipline.
The penalty must be a very certain thing, as sure a law in the public library as violation of law on the streets. There must not be nagging of young people nor wasting of words. When a transgressor is told to do anything, it must be done in such a manner, and without anger or annoyance in voice, if possible, so that a librarian can turn away and know the order will be obeyed.
I believe it is possible to establish a standard of conduct in a public library, which a young person will feel and know if he is not within that standard. It can not be done in a week nor a month. I hope we have one here now. I mean by that also that a librarian can leave the library and not feel that any advantage is going to be taken of an assistant because she is not there. I do not believe in a librarian popping in any time during her off hours making the young people feel she is ready to spring upon them at unexpected moments.
The above states what we have been doing, and we seldom now have to think of discipline. If we see signs of carelessness, we nip them in the bud. One must discriminate between a moment's thoughtlessness in a young person and the beginning of a wrong library habit. That may not seem clearly put. A firm, steady glance in his direction and the way he takes it will usually diagnose the case.
I think the object of discipline in a Public Library is much more than to keep young people quiet. It seems now-a-days one of the few public places where they may mingle with older people and show them consideration. A quiet library ought to be an antidote for unseasonable boisterousness suffered by young people. No librarian need fear she is driving people away, if she tightens up all along this line. That at least has not been our experience, as we grew rapidly while we were the most strenuous. People have more respect for an institution, where each person will be held to his privileges, and not be allowed to interfere with another's.
I was amused the other night when a high school boy, who had needed suggestion himself two years ago, came to me and said he thought two younger boys were disturbing an older gentleman in the reference room. These younger boys who were only talking more than was necessary, had not used the reference room and did not clearly understand that the same amount of conversation was not allowed there as in the other room. I spoke to them and when I returned suggested to the older boy that he might keep an eye on them, as I much preferred they stay there and think of the older man than come into the other room. He reported that they gave no more trouble.
Our reference room discipline has been very much assisted by a signing of the simple agreement: "I promise to refrain from all unnecessary conversation in the reference room." All high school students sign before using the room. The paper lies on the loan desk so at a glance we expect to be able to tell who is there. The room is away from the desk and can not be watched from it. "Unnecessary" was not in when we began. It was absolute, but we found we could give more liberty. Whenever this pledge was violated, which was not often even at first, no explanation was accepted, a word had been broken: "A bad thing," we said, "for a young person in a public library. Don't sign what you cannot keep."
One must be even and not allow one day what one lets pass the next and that is not an easy thing to do. Do not start to evolve an orderly library out of a disorderly one and expect to escape all criticism. Be ready to explain fully to the parent whose child has been disciplined.
I have wondered sometimes if the disorderly library did not have more than one cause. If you wish orderly conduct you must also have an orderly library, a place for everything and everything in its place. We have not a perfect library yet in Eau Claire and we hope we may obtain some suggestions from other libraries to help on that glad time.
Miss Harriet A. Wood, Cedar Rapids, Iowa.
The difficulty can be largely overcome by giving the active boys something to do. We let them put up books and even slip the books, if they are careful, put in labels, etc. We have a Boy's Club recently organized. Now the girls are clamoring for one. A trustee has charge of it. I believe that the librarian should make more of an effort to know the boys and girls personally. During the past two months, we have been working along this line with good results. The boys are simply full of spirit; they are not bad. We never ought to expect to eliminate noise entirely, unless we drive out the children. Our library is open without partitions between the children's room and the other rooms. Boys that have been troublesome in the past, come in now that they are older, and read like gentlemen. Many of the boys, we find upon inquiry, are orphans. some without fathers, some without mothers. The probation officer of the Juvenile court works with us. One of her boys is an ardent helper in the children's room. We have found it much better to speak to a boy quietly when he is not with his companions. He is more likely to respond. We try to make the boys and girls feel that we are interested in them. If they come to us to use the library as a meeting and perhaps a loafing place, we should be glad. If we have not the time and strength to seize this opportunity for social betterment, we should enlist tactful men and women in the city who can help with the problem.
Miss Mary A. Smith, La Crosse, Wis.
At the branch, the discipline is the great difficulty. The branch took the place of a badly managed boy's club so we really did not have a fair start. The discipline in the room is still a problem not entirely solved. A large number of the most restless boys had no respect for authority and had the impression that the library, being a free and public institution, was a place where they could act as they pleased. Through the kindness of Mr. Austin and Mr. Hiller, who have given their time to read aloud to the boys two evenings a week and have personally interested the boys in the books at the library, this impression has changed and in its place has come an attempt on the part of some of the boys at a system of self government. Next fall we hope to establish clubs among the boys, giving them the use of the room back of the reading room and any assistance they may need, but leaving the organization in their hands.
The reading aloud has been most successful and has had a constant attendance of about 50 boys. With the children lies our chief hope of developing the reading habit and love of good books. Through the children also we look for the increase in adult readers. This grows slowly at the branch for the reason that older people do not yet come to read the magazines kept on file in the room.
Mr. Henry J. Carr, Scranton, Pa.
To send unruly children out of the building and forbid them to come again until prepared to behave properly is our strongest "card," and it proves effective, too. No definite period is assigned.
Administration of all discipline promptly, pleasantly, but no less firmly and without relaxation, on the least sign of its need, we find to do much towards obviating the necessity.
Miss Maude Van Buren, Mankato, Minn.
I make occasional visits to all the schools, and the first talk of the year usually includes a word on conduct, but I am careful to have the young people feel that I know their shortcomings in this matter are only those of thoughtlessness, never of mischief nor meanness; that the only reason for requiring perfect quiet in a public library is a consideration of other's rights. It is all a matter of the librarian's attitude.
Miss Grace D. Rose, Davenport, Iowa.
When the children's room was in the basement in a room much too small for the numbers which came, there was a great deal of noise and confusion. Since the removal to the large, beautiful room on the second floor, the order has been much improved. The children seem impressed by the dignity and quiet of the room, and even upon days when they come in large numbers, there is no confusion and very little of the former playing.
At present, we have several children who are allowed to draw books but must transact their business as quickly as possible, and cannot exchange them under two weeks.
Miss Ethel F. McCullough, Superior, Wis.
The question of library discipline is not so much a question of troublesome and disorderly patrons, as it is a question of library administration. Given a quiet, attentive staff, a building arranged for complete supervision, noiseless floors and furniture intelligently placed--given these five essentials, a well ordered library must be the inevitable result. With any one of these lacking, the problem of discipline becomes a complicated one.
Mrs. Grace K. Hairland, Marshalltown, Iowa.
The matter of discipline, in a small public library, where the loan desk with its unavoidable attendant confusion, is so near the Reading Room as to furnish a cover for the whispering and fun--is not the easiest problem in the world to solve. There is nothing we desire more than to have every man, woman, and child love the library. To wet blanket the enthusiasm with which they seek our sanctuary the instant school is over, surely would not be good administration. The majority come to do serious work; it is only a few who use it as a trysting place and who disturb the "Absolute silence" which we profess to maintain, (and of which we have tangible reminders conspicuously posted) and yet we realize that those few irrepressibles may prove most annoying to serious readers. Tact is necessary and methods must be devised to correct this without using so much severity or nagging, as to drive away the thoughtless. Often we have arranged to do some reference work, looking up material for club programs perhaps, at the hour just after school when the older children flock into the reading room. This can be done at the tables and "sitting in their midst" has a salutary effect. Of course it could not be done with a staff of one or two.
During this last winter the high school arranged for seven debates. The unbounded enthusiasm of those taking part resulted in a total ignoring of the rules; groups of debaters stood about hotly contesting points, causing consternation to the staff until the plan of giving over to them the newspaper room, (not used by the public) was carried into effect. Every effort is made to keep the good will of the older boys and girls, and it is only with these that there is any suggestion of trouble. The children's room, especially since we have had a children's librarian, is under perfect discipline. There are dissected maps, quiet games, and stereopticon views on their tables beside Caldecott's and other picture books and they are so well entertained that there is no occasion for mischief.
Extreme measures are not resorted to among the older boys and girls except on rare occasions. If, after being spoken to once or twice and perhaps sent out, they still prove obstreperous, they are suspended for a month and this has always resulted in reform.
In no case have we found it necessary to resort to aid from the police. I should like very much to have a club room, or "conversation room" perhaps it might be called. The shelves of the newspaper room are filled with magazines for binding and these are often misplaced and even torn and lost when that room is used; besides it is in the basement and out of sight. The ideal room would have glass doors and the occupants in sight of the staff all the time. Then the high school students could come from the strict discipline and restraint of the school room and have a quiet discussion of their work or even a social chat and be in a much better place than the cigar stores or post office.
Miss Grace Blanchard, Concord, N. H.
When a librarian is much "dressed up" and can take time to play that she is an agreeable hostess, all children, whether little aristocrats or arabs, enter into the civilized spirit of the occasion and become more mannerly.
Miss Lucy Lee Pleasants, Menasha, Wis.
To achieve the best results, the librarian should never make an enemy and should lose no opportunity of making a friend. If children talk at the tables, separate them by asking them politely to change their seats. If they have really something to talk over, such as a lesson or a sleighride, permit them to go into another room to discuss it. They will appreciate the privilege and will behave better in consequence.
I have known a gang of little boys, who had the habit of coming to the reading room to make a disturbance, completely won over and converted into agreeable patrons by being captured red handed and told an amusing story. Children who come to the library are like everybody else--very apt to treat you as you treat them.
Mrs. C. P. Barnes, Kenosha, Wis.
About a year ago, I submitted a rule to the Board for their approval, and asked permission to have it printed on cards, for use on the tables in the reading room. It was worded as follows:-- "A rule has been made that no whispering nor talking shall be allowed in the reading room, even for purposes of study. For the good of the public, this rule will be strictly enforced, and anyone failing to observe it will be requested to leave the building. By order of the Board of Directors." It has been more effective in promoting order than any other experiment. Of course it occasionally happens that the card is overlooked or unheeded, but it is a very simple matter to hand one of these cards to the offender, and with a pleasant smile say, "We have no choice but to enforce this rule" and the deed is done.
Miss Helen L. Price, Merrill, Wis.
When we know our young scamp and always speak to him in a spirit of good fellowship when we meet him, and take an opportunity in the library some time when there is no one to be disturbed, to discuss postage stamps, chickens, rabbits, or, best of all, dogs with him, he will soon lose all desire to torment, and when it is only exuberance to contend with, then that is easy.
For malicious disturbance, we send the offender out, quickly and surely and discuss the matter with him later, if at all. "Go-- quickly and quietly--and no noise outside if you want to come back."
Miss Agnes Dwight, Appleton, Wis.
We do not have absolute quiet all the time and I do not aim to have, but it is a favorite place for all ages to come. I, myself, never tell a boy that if I have to speak to him again I shall send him out. He goes the first time if it is necessary to speak to him at all. That sounds savage, but it is a long time since I have had to be so cruel. We have the goodwill of the small boy, that is for the time being, they may begin to act up at any time.
Mrs. W. G. Clough, Portage, Wis.
Judging from the impression made upon people from other libraries I should infer that our library is in a pretty well ordered condition in the matter of discipline.
From the opening of our library we have impressed upon the public the necessity for quiet and order. We do not permit any talking aloud, a rule to which there are very few exceptions. The use, even, of subdued tones in the routine of selecting and exchanging books is not allowed among children and is discouraged among adults. The public understand and appreciate the fact that the library is no place for visitation or conversation. It has been necessary to pursue this course as we have but one large room for stacks, reference books, reading tables, children's department and charging desk.
We have in a measure to contend against the noise attendant upon hard wood floors, and we are disturbed at times during the last hour of the evening from the room above which is the armory of the city company of the national guard. This, however, in no way affects the discipline of the library, excepting as it makes discipline there more essential.
Miss Deborah B. Martin, Green Bay, Wis.
Occasionally we have had difficulty from a crowd of boys entering the room in a body with a great deal of noise, annoying the librarian and readers by making a disturbance at the tables and altogether proving themselves a nuisance. We found that the most effective means for putting a decisive stop to the trouble was to write a polite note to the parents of each offender, saying that as the boy was proving an annoyance to library patrons, it might be well if he was kept away from the library until he was old enough to understand its uses. The parents have never resented this notice and after a reasonable time, the youth has returned to the library chastened and pleasant and there has been no further trouble with him.
High school boys and girls do make the library a meeting place, and two years ago it became so noticeable that the Principal of one of the high schools, in a communication to the parents of scholars, spoke of the public library as a rendezvous. It is certainly not the province of the librarian unless these young people prove an annoyance to the reader, to discipline them or tell them what company they should keep. At a meeting of the Woman's club, the librarian was asked to speak to the club on the Public Library and its Work. This gave an opportunity to bring in the question of library discipline in its relation to the young people who flocked there less for study than for pleasure. The talk in this instance fortunately reached the right people, who perhaps had never thought the matter over before, and the library is not now, to any extent, used as a meeting place for high school students, although they still use it largely in their reference work.
Miss Nannie W. Jayne, Alexandria, Ind.
A few boys and girls from the high school and eighth grade have made two or three attempts to use the library as a meeting place. These meetings have been promptly broken up and a private talk with each offender has been the means used to prevent a repetition of the offense. A special effort has been made to impress the girls with correct ideas on this point, and in almost every case, these talks have resulted in an apology from the girl for her behavior.
If all general conversation be prohibited, the library offers but little attraction to those who would come merely for a good time.
Miss Martha E. Dunn, Stanley, Wis.
We have had some experience with the older scholars making the library a meeting place. I mentioned the fact to the library board, and the president, who was the editor of our local paper at that time, made mention of it in the next issue. Since then, there has been no trouble. Our local paper has done much toward helping to put down any annoyance in and around the library building. It is a good thing to have the editor of the paper on the library board.
Miss Anna S. Pinkum, Marinette, Wis.
Our problems of discipline are, in some respects, peculiar to local conditions and in other respects, are the results of a larger movement which seems to be sweeping the entire country. Broadly speaking, two causes which make discipline such a difficult task stand out prominently:
1. Local causes. A 9 o'clock curfew law and that not enforced; parents allowing their children to roam the streets at night; misdemeanors winked at by those in authority, particularly the police; a general laxity on the part of parents and city officials in correcting offences.
2. Universal movement. Loss of parental authority. This is not peculiar to Marinette, but it is a deplorable state of affairs which is being brought to light all over the country.
We find that moral suasion does not work effectively. Theoretically probably none of us believes in being caught wearing a frown, but most of our boys and girls respect sternness and assertive authority when they will not respond to any sort of kindly advice or appeal to their better natures.
After the study of this problem for some time, the conclusion reached is this:--With one assistant, we can control any situation that may present itself within the library and by so doing, in time, may create the habit of quiet and orderly conduct; but until parents realize that their children need guidance, correction, and above all need to be kept from roaming the streets at night, the problem of discipline will be an ever present one both in the schools and in the library at Marinette.
Mrs. Anna C. Bronsky, Chippewa Falls, Wis.
We have had only a few occasions when it was necessary to deny pupils the privileges of the library. In such cases, the suspended one may come to the library for any books needed in school work, but is not allowed to remain longer than is necessary and may not go in to the reading room. This has been found helpful in most cases. I dislike very much to send a child out of the library, and only do so when it is imperative; for while they may be trying at times, they are the very ones who need the help that the library can give. Often the mischievous mood is of short duration, the attention is arrested by something in one of the books before him, and suddenly, your noisy boy is transformed into a studious youth. It is a great satisfaction to know that while the small child is in the library, he is not only safe from the evil influences of the street but is deriving a double benefit--the enjoyment of the book that absorbs him for the time being, and the habit of reading that is unconsciously being formed.
Mr. R. Oberholzer, Sioux City, Iowa.
If a real disturbance is made which seems clearly intentional, a quick dismissal follows. Reproof is never repeated--once speaking in that way is enough. Reproof is always made in an undertone, and the command to go home, while imperative, is in a few words and followed by absolute silence until obeyed. This is much more impressive than any amount of talk. Dismissal is only for the day. I have never suspended anyone, and only once did I write to the lad's mother that it would be better if her son did not come to the library for a time. If a child really wants to come to the library he learns to conduct himself so as not to offend the people who are in other ways such good friends of his. If he only comes for mischief, he soon concludes that the game is not worth the candle. The desire to "show off," always a strong element in a mischievous child, is not gratified, and the whole atmosphere is against him.
To keep things going in this way is not easy except by eternal vigilance, both for the public who have to be taught some things over every day, and for library workers who have to learn to be good natured but unyielding, obliging but arbitrary, eternally patient but abnormally quick.
In short, discipline in a library is, as everywhere, a matter of atmosphere rather than method, and atmosphere always means a group of forces expressed through personality.
Miss Nelle A. Olson, Moorhead, Minn.