Chapter 21

"When children are intentionally troublesome, the simplest means of discipline is exclusion from the room; when necessary, formal exclusion for a definite period with a written notice to parents. The authority of the library should be exercised in the occasional cases where it is needed, both for the wrongdoer's own good and for the sake of the example to others.

"Provided you are just and sensible and good-tempered, your patrons will respect the library more and like you none the less for exacting from them suitable behavior. We talk a good deal about the library as a place of refuge for boys and girls from careless homes, and they do deserve consideration from us, but to learn a proper regard for public law and order is as valuable as any casual benefit from books. The children of conscientious parents whether poor or well-to-do also deserve something at our hands, and we owe it to them to maintain a respectable standard of conduct for them to share. Let us be hospitable and reasonable, but let us be courageous enough to insist that the young citizen treat the library with the respect due to a municipal institution."

It has been impossible to publish in full all of the replies to the circular letter sent out, but as much as possible has been incorporated in this report, believing that each situation delineated may give helpful hints toward the solution of this general difficulty. The list of questions is given in the synopsis appended to the admirable and helpful report contributed by the chief of the children's department in Pittsburgh.

Miss Frances Jenkins Olcott, Pittsburgh

After ten years of experience we find our most difficult question of discipline arises when the older boys and girls come into the library. They usually come in the evening and we have the greatest trouble with the boys. Sometimes we suspect that our trouble with the boys is due to the influence of the girls, who know how to keep quiet and yet make confusion!

The question of discipline depends largely on the district in which a branch is placed and also on the planning and equipment of the children's room--in fact of the whole branch building, and on the personal attention of the branch librarian toward the children.

In answer to question ten I might say that everything depends on the children's librarian's judgment and also on the children. Some children come into the library to be sent home. They wish to see how many times they can make mischief, and it is really a pleasure to them to have you send them out. In other cases children are much mortified by being sent from the room. It is necessary that the children's librarian and her assistants should know the children individually, especially their names and something of their home conditions wherever possible. The handling of "gangs" takes a great deal of tact and sympathy with boys.

On the whole, given a well-planned and equipped children's room, plenty of books, a sufficient number of the right kind of children's librarians who are firm, tactful and sympathetic (having a sense of humor and a wide knowledge of children's books) and by all means a sympathetic branch librarian, the question of discipline will usually smooth itself out. We have one room in a crowded tenement district where the right young woman has produced unusual order. The children come in and go out happy and interested in their books, and there is little need for reproof. This is due largely to the fact that we started in with a determination to have reasonable order and the children learned that to use the room it was necessary to be orderly, and they are much happier and get more from the library.

SYNOPSIS

1. At what hour is the discipline most difficult?

Discipline is most difficult during the busiest time, the evening, our branch libraries being open until 9 o'clock.

2. With what ages do you have the most trouble?

The greatest trouble is with children from 10-16.

3. With boys or girls, or both?

Both boys and girls, but the greatest trouble with boys.

4. Are the scholars from the High School a special trouble?

It depends on the district in which the branch is situated and the social conditions of the people visiting the branch.

5. Do any use the library as a meeting place, or kind of club?

This also depends largely on the district.

6. Do they come in such numbers that they over-run the library and keep the older people away because of the consequent confusion, noise, and lack of room?

No, excepting under conditions produced by bad planning of buildings.

7. Do you ever ask for help in the discipline--from the trustees, police, or others?

The branches which have guards have less difficulty in discipline, otherwise in some of the crowded districts the janitors and police are occasionally called in.

8. Do the teachers help by talking to the scholars on the necessity of behavior in public places?

As far as our knowledge goes, only occasionally.

9. Have you ever addressed the schools on this topic?

No, with one exception, where it proved satisfactory.

10. Do you ever send unruly children (either older or younger ones) home? If so, with what result in the case of the individual? With what effect on the whole problem? For how long do you suspend a child? What are the terms on which he can return?

(a) We always send unruly children home, procuring their name and address first whenever possible. If we have to send the same child from the room frequently, a letter is sent to the parent stating the reason. (b) This has worked well with but three exceptions in four years. The crucial point is to find the name of the child. (c) We have never suspended a child for more than two months unless he were arrested for misbehavior. (d) An apology to the librarian and good behavior following. (Hazelwood)

We send children from the library.

In this district we have two classes of disorderly children. Those who came from homes where they have had no restraint of any sort, and have too recently come to the library to have acquired reading-room manners; and those who know very well how to conduct themselves, but enjoy making a disturbance. We do our best to help the former to learn how to conduct themselves quietly--the essential means of course is to interest them in books and to make them feel the friendliness of the room. But when a child of the second class is disorderly, he is first made to sit quite by himself; if he is persistently noisy, he is sent from the room. The length of time he is suspended depends on his previous conduct and on the offense in question; from a day to a month or more. A child usually behaves like an angel when he first comes back after being out of the library for any length of time.

We have a good many restless children, especially in winter, whom it is difficult to interest in reading, but who enjoy pictures. And we have found it useful to have plenty of copies of especially interesting numbers of illustrated magazines like Outing and World's Work to give them. And we have a desk list of especially interesting illustrated books that we find useful for these children. (East Liberty)

Mr. Walter L. Brown, Buffalo, N. Y.

Our work, even in the branches, does not offer much suggestion so far as library discipline is concerned. I have talked the matter over with all those having charge of the branches, the work with the children in the main library, and the depositories at the settlement houses, and they all agree, without hesitation, that they are having no trouble whatever with the children of any size.

The William Ives Branch, which is in the district occupied by the Polish and German people, had some trouble when it occupied a store opening on the street. For a few weeks after this branch was opened, the rough boys in the neighborhood bothered by shouting, throwing things in the doors, and forming in large crowds around the front of the building. The police helped out by giving us a guard for a brief period. As soon as the novelty of the library had worn off, and the children began actually to use the books and get acquainted with the attendants, all trouble seemed to stop.

We also had some trouble at one of the depositories when it was first opened, this being in a rather unruly district in the lower part of the city. All is now quiet here, and has been for a number of years.

The consensus of opinion of our staff seems to be that when any slight disturbance, which is all that we ever have now, occurs that it is caused by one, two, or three boys. The problem of preventing its repetition is solved by recognizing these boys, and when matters are quiet, having a talk with them, gaining their confidence and friendship. This, of course, is after any punishment is administered. This has been done in a number of instances, and has always been successful. Some of the library's best friends among the older boys have been gained in this way.

The only discipline that is exerted is by sending the children away from the library, and if they are told that they must stay away for two or three days or a week, this is final and they are not allowed to return until the time has expired. If a child is using the Library, this seems to be all the punishment that is necessary.

We should say that in a library where there is any continued trouble with the young people, it is not their fault, but the fault of the library, and we should solve it by changing the library methods.

Miss Clara F. Baldwin, Minnesota.

Of course we all know that almost everything depends on the personality of the librarian, and it has been my observation that the librarians of strong, winning personality, who make friends with the children and young people from the start, have little trouble with discipline. Your question relating to the co-operation with the teachers seems to me very pertinent. In some cases where discipline in the schools is not properly maintained, there has been corresponding difficulty in the library. Does it not all come back to personality, tact, and strength of character, just as every problem of success or failure does?

My theory is that order must be maintained even if the police have to be called in, but do not drive the offenders away from the library if you can possibly help it. They are probably just the ones who need it most. Sometimes it may mean personal visits to the parents, but I wouldn't lose a boy or girl if I could possibly hang on to them.

Mr. George F. Bowerman, Washington, D. C.

We have your circular letter inquiring about the discipline in our library as related to school children. In general I would say that we have very little trouble in this direction. Most of the trouble we have comes from the colored element which forms about one-third of the population.

We are striving to get Congress, from which all our appropriations come, to give us a regular police officer. I am a great believer in the moral influence of brass buttons. At the present time, our engineer and fireman are both sworn as special police officers. They both have police badges, which they can display on occasions. I would, however, like to have a regular officer in uniform.

Miss Isabel Ely Lord, Pratt Institute, Brooklyn.

The difficulties of discipline in this library arise almost entirely from the nature of the building, as the chief disturbance with us is the noise of laughing and talking in the halls. This is done quite innocently because people do not realize that the big hall, with its beautiful stairway is really a part of the building and that noise made there echoes through into the various departments. The children have to cross a wide stretch of intarsia floor, and any natural, normal child is seized with a desire to run. For this reason we have the janitor stationed in the lower hall from twelve to one and three to six each day. When he is there, there is very little difficulty.

In the library rooms we do not have the trouble that occurs in a community where the constituents of the Library know each other well. In a big, shifting population like ours, people meet usually strangers and there is no temptation to disturbing conversation or to flirtation

In the children's room, as indeed in the adult department, the matter is almost entirely controlled by personal knowledge of people who offend. A child is spoken to by name and is made to realize that it is a distinct individual matter if he or she has offended. There have been occasions in the children's room when a crowd of the older boys has come in, with evident intention of making a little disturbance. Miss Moore established the custom, in such cases, of asking each of these boys to sign his name and address to a slip--or a separate sheet of paper-- and this had usually a sufficiently quieting effect to obviate the need of anything further. Occasionally the children's librarian has gone to visit a child's parents, and so has the librarian. We also have asked some times fathers and mothers to come to the library to "hold court," but this has been in cases of theft and suspected theft, and I suppose you do not include that in your questions of discipline.

We lay great stress, especially in the Children's Room, on the importance of a perfectly quiet and controlled manner in the assistants. The training that our children have received in the Story Hour, we feel, to be very valuable to them. This is a special privilege to which they are admitted and they recognize it as such. They have learned to come in and to go out on Story Hour evenings with as much quietness as one can expect from a body of children, and they are very courteous in the Story Hours, saying a quiet "Thank you" to the story-teller instead of indulging in clapping of hands, stamping of feet, etc. These things help, I think, in the general control of the room, and I think that Miss Cowing (who is not here now to speak for herself) has occasionaly disciplined some child by refusing a Story Hour ticket because of misbehavior in the room.

Mr. A. L. Peck, Gloversville, N. Y.

This institution has been in existence over twenty-eight years and during all this time, there has been no trouble with discipline. I am not willing to say that our young people or even our older ones, are better than those of other places, but from the very beginning everybody was given to understand that they had to live up to a certain decorum, that is, men and boys have to take off their hats and disturbing conversation is not permitted.

While we do not hesitate to speak to any who need reminding that reading rooms are for serious purposes, in all these years we have sent out of the rooms, three adults and five boys. Our janitor is sworn in as a special policeman and everybody knows that not only prompt ejection from the room, but also discipline before the recorder in the city courts would be forthcoming in consequence of any serious breach of order.

I have never hesitated to make it known that the readers' rights must be respected and that reading and studying is serious work and our people have always supported me in this, fully as much as the board of directors. I do believe that as soon as people understand this, there will be no trouble, but there must be no vacillating policy.

The trouble we have occasionally with boys, mainly, is that they try to be smart and will deliberately put books on the shelves bottom side up, but one of the youngsters was caught in the act and promptly sent home. His father was notified and fully agreed with us that the library was no place for such mischief and promised that his youngster would behave henceforth. This had a wholesome effect on all the others and there has been no trouble since.

I also have to say that our children's room is 45 feet away from the adult department and we do not permit young people under 14 to roam about the building, we keep them strictly in their own room. As soon as young people are admitted to the high school, we at once admit them to the entire library even if they should be under 14 years of age. They consider this a great privilege and we thus far have had no trouble. The high school students come here for study as well as for reference work and make proper use of the library. They know from experience that we do not allow any nonsense and under no consideration would we permit the library to be a place of rendezvous for promiscuous visiting.

Our institution seems to discipline itself without any difficulty. The principle upon which we work is very simple. "Readers demand quiet, therefore, conversation even in low tones, is strictly prohibited." This is literally carried out and not the least exception is made. Posters, with the rule quoted above printed on small cards are distributed through the rooms, placed on the tables and renewed from time to time.

As soon as the public realizes that it is the intention of the Board of Managers and their representative officers to live up strictly to this rule and to carry it out at all hazards, they soon learn to behave and not much difficulty is experienced.

Mr. A. L. Bailey, Wilmington, Del.

The discipline in this library while occasionally bothersome, does not on the whole cause us much annoyance. The offenders are chiefly students from the high school who use the library in the afternoon and forget at times that the reading room is a place of quiet. No special measures have been taken to preserve quiet. Generally once speaking to the offender will prove sufficient to stop whispering or loud conversation, but if he is persistent in talking or whispering, we request that he leave the room. This always has a good effect, for its seldom happens that we have to expel the same person more than once. In asking readers to leave the reading room, we realize that we run the risk of making them so angry that they will never again make use of the library but we believe that the great majority who are quiet and well-behaved shall not be annoyed if we can prevent it.

While the older children from the schools are the chief offenders, perhaps the most exasperating are the influential women of the city who come to the library on market days (Wednesday and Saturday mornings) and visit more or less with each other. This is a custom established long before the library became free, and owing to the prominence of the offenders and their real interest in and intelligent use of the library, one with which it is hard to deal. A sign placed in the reading room requesting readers to refrain from all unnecessary conversation has had a most noticeable effect on this class of readers and the annoyance is much less than it was three years ago.

The juvenile department occasionally has to call upon a policeman to help keep order. This, however, is due to the fact that there is a large hallway and broad stairways just outside the rooms which the library occupies. Discipline in this part of the building is a cause of great annoyance. We cannot afford to pay a guard to stay in the hall and as the police force is not sufficient for the city's needs, a policeman can only spend a few moments as he passes by on his beat. In the juvenile room itself we have trouble only with gangs of young negroes and this only occasionally. When they come to the library it is hard to interest them and the demoralizing influence that they introduce compels us at times to expel them and even to forbid them to return. We have only once sent special word to the schools asking teachers to request children to preserve order. We believe that the teachers, so far as they are able, try to inculcate principles of right behavior in public places, but we believe that the discipline of this library is entirely in our own hands, and until the situation becomes one with which we can not cope, we prefer not to call upon the schools for assistance.

Miss Caroline M. Underhill, Utica, N. Y.

One of the problems in guiding these intermediate readers does not pertain to their reading, but to controlling the lawlessness which is frequently manifested. General restlessness, a desire for fun always and everywhere, characterizes many of the young people who frequent our libraries. A difference in locality brings different problems, but this one is universal. In Utica our new building brought increased opportunity to those inclined to fun. The strangeness of it, access to the stack, curiosity concerning the glass floors, the book-lift, the elevator, and even the electric lights, with the constant moving about of people who came simply to see the building, increased this tendency to restlessness among the young readers. In addition to this came the everpresent problem of the flirtatious boy and girl. Our wish to let them enjoy all possible liberty was soon interpreted to mean license.

Finding that they did not yield to ordinary methods, it was decided, as an emergency measure, to issue "stack cards" through the second year in High School. These were small cards having Utica Public Library printed at the top: then space for name and address, followed by "is hereby granted the privilege of using the stack for reading and study." These gave permission to use the stacks for selecting books and for reading at the stack tables.

Before issuing these cards, each boy and girl was instructed as to the right use of a library and the consideration due from one reader to another, and then asked to sign a register in which they promised to use the library properly whenever they came. These cards were to be shown each time they wished to go into the stacks, but in no way did they interfere with drawing books at the desk, if they had neglected to bring them. Any mis-behavior took away this stack card until they were again ready to fulfill their promise.

This plan was entirely foreign to our theories, our wishes, or our beliefs, but in an emergency proved helpful in making the boys and girls realize we were in EARNEST when we said we wished to have it more quiet. Best of all, it gave an opportunity for a little personal talk with each one, and though of necessity this took much time, we considered it well worth while. Decided improvement made it unnecessary to continue the use of the card.

To the older boys and girls we take pains to explain why we ask them to respect the place and the rights of others. Occasionally we have written a letter to those who offend continually, signed by the librarian and a member of the library committee. In the majority of cases this brought about the needed reform-- if not, the privileges of the library were taken away.

Miss Mary A. Smith, Eau Claire, Wis.

I am quite interested in your questions about discipline, as we feel we have reached a very comfortable stage in the problem after considerable agitation and I have wondered some times what plan others followed.

Our whole argument with young people--(that means high school here as they seemed the only disturbing element) was consideration for other people. When talking to grade pupils that were soon to come into high school, we explained that we could have only two grades in a public library, children and grown people. When they entered high school and used the main library almost entirely, we classed them as grown people and must expect from them the same carefulness, as older people were much more easily disturbed.