PART I. BUSINESS INTERCOURSE
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=Chapter I--Commercial Correspondence= 17 A. Introductory Remarks 17 B. Employer and Employe 32 1. Applying for a situation in a corporation 32 2. Applying for a position as bookkeeper 32 3. Applying for a situation in answer to an advertisement 33 4. Applying for a position in a wholesale house 33 5. Applying for a position in a retail store 34 6. A father applying for his son 34 7. A mother asking a position for her son 35 8. Applying for a position in a law-office 35 9. Applying for a position as Clerk 36 10. Applying for a position as stenographer (lady) 36 11. Applying for a position as bookkeeper (lady) 37 12. Advertising for an office-boy 37 13. Reply to the above 38 14. Applying for a situation of office-boy 38 15. Applying for a position as hotel manager 38 16. Application to act as a firm's agent 39 17. Applying for a situation as matron in an asylum 40 18. Indorsing the above application 40 19. Introducing a young man about to start in business 41 20. General letter of recommendation to a former employe 41 21. Recommending a bookkeeper formerly employed 42 22. Asking permission to use a gentleman as reference 42 23. Asking information concerning a clerk 43 24. Asking former employers to act as references 43 25. Asking for an increase in salary 44 26. Thanking for an increase in salary 44 27. Asking for a vacation 45 28. Apologizing to employers 45 29. Excusing one's absence 46 30. Announcing death of husband to his employers 46 31. A commercial traveler to his employers 46 32. Another letter from a commercial traveler 47 33. Resignation from a position 48
C. Buying, Selling and Shipping Goods 48 34. Asking for an order list 48 35. Ordering bill of goods 49 36. Ordering goods and enclosing amount 49 37. Another order enclosing remittance 50 38. To a business firm inclosing invoice 50 39. To a private party, inclosing invoice 51 40. From a farmer to a commission house 51 41. From a farmer, shipping produce 52 42. Answer to the above 52 43. From a farmer to a manufacturing concern 53 44. From ranch-owners, shipping cattle 53 45. Answer to the above (with account sales) 53-55 46. Complaining of delay in delivery of goods 54 47. Complaining of delay to a freight line agency 56 48. Answer to No. 46 56 49. Complaining of goods shipped by express instead of freight 57 50. Answer to the above 57
D. Credits and Business References 58 51. A new firm wishing to open an account 58 52. Answer to the above (favorable) 58 53. Answer to the above (unfavorable) 59 54. Asking for references 59 55. Asking a bank for confidential opinion 60 56. Answer to the above (favorable) 60 57. Answer to the above (unfavorable) 60 58. Asking a lawyer for a confidential opinion 61 59. Giving bearer a credit, guaranteed by writer 61 60. Inquiring as to business prospects 62
E. Accounts and Payments 62 61. Inclosing statement of account 62 62. Asking settlement of account 63 63. Asking firmly for settlement of overdue account 63 64. More pressing dunning letter 63 65. Inclosing a remittance 64 66. Inclosing draft for acceptance 64 67. Asking for time 65 68. To a retail customer requesting payment 65
F. Business Notices 65 69. Dissolution of partnership 65 70. Death of a partner 66 71. Change in the firm name 67 72. Recommending a successor 67 73. Notice of assignment 68
=Chapter II--Semi-Private Business= 69 74. A gentleman of leisure to his bank 69 75. A lady to her bank 69 76. To a landlord concerning repairs 70 77. Answer to the above 70 78. To a landlord complaining of neglect 70 79. Answer to the above 71 80. Making an offer for a furnished house 71 81. Asking a real estate firm to list a house 72 82. Asking for a list of houses for rent 72 83. Asking information about farms for sale 72 84. Asking house-decorators for an estimate 73 85. Asking for time to settle an account 73 86. Subscribing to a periodical, enclosing amount 74 87. Claiming lost baggage 74 88. To a dressmaker, about extravagant charges 74 89. To a dressmaker, postponing payment of bill 75 90. To a tailor 75 91. Applying for a position as teacher 75 92. Recommending a teacher 76 93. To a lawyer about a claim 76 94. To a lawyer, about a bill of costs 77
=Chapter III--Private Business= 78 95. Asking a friend to make a purchase 78 96. Asking a friend to visit furnished houses 78 97. Asking a friend to engage rooms 79 98. Requesting the attendance of a lawyer 80 99. Requesting the attendance of a physician 80 100. Asking a physician for his bill 80 101. Concerning an unpaid note endorsed by the writer 80 102. Requesting a loan from a friend 81 103. Answer to the above 81 104. Requesting a loan from a relative 82 105. Concerning a furnished country house 82 106. Answer to the above 82 107. Inquiry about farm-house board 83 108. Answer to the above 83 109. Inquiring about placing a sick child on a farm 84 110. Answer to the above 85 111. To a music teacher 85 112. Answer to the above 85 113. To an artist, about a portrait 86 114. Asking information about a school 86 115. Answer to the above 86