Part 18

As the books come in they are carefully looked over by the one who is known as the "critic" of the review or paper. He has men and women on his lists whose pens he has tried before--they may be lawyers, college professors, sportsmen, society men, professional novel readers, etc. He considers the author of the book at hand, its seeming importance, etc., and despatches it to a critic. An expert writer of expositions is usually ready to relieve him of volumes upon which for some reason he does not feel justified in requesting expert opinion. Occasionally he makes a mistake by giving out for exposition a really important book. The expert who has been impatiently waiting for the volume points out the error. The work of a well-known novelist is usually sent to a critic who is familiar with former tales by the same author. Juveniles are handed over to one of proved sympathy with stories for boys and girls--one who is conservative yet quick to catch a new element. Books that are essentially for gifts are disposed of in a similar manner--to one who has proved his or her ability to set forth artistic features in books. New editions of classics are turned over to writers who are acquainted with the mechanical make-up of a book, so that the reader may learn whether the new edition of the favorite author is well bound, printed, and appropriately decorated and illustrated. And among the hundreds of "brief notices," expositions, impressions, descriptions, and long and short essays that are handed in, there are invariably some pieces of valuable comment which are well in keeping with the traditions of professional criticism. The critic usually returns the book with his article. These books are ultimately collected and disposed of in various ways. They may be sold at auction to members of the staff, which is an effective way of getting rid of them just before Christmas.

Is there any likelihood of an improvement in literary criticism--any chance of a return by the daily press to what the Reviews of the past gave and those of England and the Continent still give? The standard of criticism is determined by two forces: the quality of books and the taste of would-be purchasers. If every book were really "criticised," the criticisms of many would be utterly incomprehensible to many of their possible readers. The public gets the books it desires; the books receive the attention they deserve. When the standard of reading shall be raised, so that the public shall demand better books, it will be found that more books will receive "serious" attention. As it is at present, the public does not desire much elaborate, fine criticism. It, together with its favorite authors, would be sorely dissatisfied if it got more. It may be added that, in my humble opinion, the function of a critic as an arbiter of literary taste is measurably overestimated. Of course, a man who has won distinction as a judge of books and who signs his articles may have some influence. But it seems to me that the function of the anonymous reviewer should begin and end by explaining the book and let the public be its own critic. It will certainly be in the end. For no critic ever killed a good book; none ever praised an unworthy volume into success and fame.

THE TRAVELLING SALESMAN

By Harry A. Thompson.

The increase in the visible supply of authors more than meets the demand. A manuscript once accepted, the publisher finds no lack of paper makers ready to supply him with any grade of fair white paper that he may wish to spoil. Printers even manifest a dignified alacrity to set the type and print the book, and binders are yet to be accused of any disinclination to cover it.

It is only when author, paper maker, printer, and binder have done with their share in the exploitation of literature that the publisher finds that the current which had been urging him gently onward has set against him. Of making many books there is no end, but the profitable marketing of the same is vanity and vexation of spirit.

Enter the salesman.

He is to convince the bookseller, who is to convince the public, that this particular book--shall we, for our purpose, christen it "Last Year's Nests"?--is the great American novel (whatever that means), and that its influence on the reading of unborn generations will be measured by the rank it holds in the list of the six best sellers.

The salesman is handicapped not a little by the fact that it is neither shoes, nor pig-iron, nor even mess-pork that he is selling, and, therefore, superior quality of workmanship, inferior price, and personal magnetism count for little. Persuasiveness, which, perhaps, is a part of personal magnetism, counts; so does an intelligent knowledge of the contents of the book; likewise hard work and tactful persistence; also, honesty. But opposed against the combination is the bookseller, on guard against overstocking, to some extent a purchaser of a pig in a poke, conscious that one unsold book eats up the profit on five copies safely disposed of.

Time was when good salesmanship consisted in overstocking a bookseller; this was occasioned less by persuasiveness than by overpersuasiveness. Regardless of the merits of the book and with no more than a nodding acquaintance with its contents, a persuasive salesman could "load" a customer--as he called it out of the customer's hearing--with two hundred and fifty copies of a novel that had no other merit than that it had been written by a novelist whose previous book had met with success. The significance of these figures, two hundred and fifty, is to be found in the maximum discount to retailers of forty and ten per cent on that quantity. Latterly, the publisher has found that a bankrupt bookseller has few creditors besides publishers, and has come to a realizing sense of the futility of clogging the distributing machinery. He is disposed, therefore, to exercise some restraint upon his salesman's ardor. Perhaps it were better to say that the salesman, grown wiser, is more disposed to aid the bookseller in his purchases to the end that no monuments of unsold failures will stare him in the face on his next visit to the customer's store. Yet even to this day, such restraint is tempered by a certain amount of moderation.

All of which, while interesting to the historian of the publishing trade, carries us too far in advance of our text. Let us therefore return to "Last Year's Nests"--12mo, cloth, illustrated, gilt top, uncut edges, price $1.50.

The first edition--it may be one thousand copies or ten thousand--has been delivered to the publisher by the beaming binder, who alone, in some instances, knows his profit on them. "Last Year's Nests" is by a well-known author, and contains some elements of popularity. The literary adviser has written a beautiful and scholarly appreciation of it, one of the lady stenographers has declared it grand, and the salesman, if he is given to reading anything beyond the title-page, says it's a corker. He starts out with it; along with a trunkful of other books, to be sure, but our sympathies are wholly with the "Nests," and it is only its career that we shall follow.

He may be one of a force of salesmen, each of whom has his own territory. One may visit only the larger cities, Boston, New York, Philadelphia, Pittsburg, Chicago; another may take in the smaller towns along this route; another, the Middle West, Southern or Southwestern territory. Still another, the cities west of Chicago, including those on the Pacific coast. Houses publishing competitive lines and non-copyright books have other methods and machinery for distribution. I speak only for the copyright salesman, and not to be too prolix, take only the copyright novel as an illustration of the day's work.

The salesman arrives at a town, say Chicago. He goes to the hotel, orders his trunks and sample tables sent to his room. The tables are set up--well-worn pine boards on trestles and covered with sheeting. He unpacks his trunk and arranges his books on the tables as effectively as his artistic sense permits. Then he visits his customers and makes appointments that cover a full week. Previous to his arrival his office had informed the booksellers of his coming, inclosing a catalogue. This the bookseller handed to a clerk to be marked up. The clerk had gone over their stock of this particular publisher's books and had marked opposite each title in the catalogue the number of copies on hand. Armed with this catalogue the bookseller keeps his appointment at the room of the traveller. [It ought to be mentioned in passing that this is a purely hypothetical case, invented for the purposes of illustration. The clerk who marks up the catalogue in advance of the salesman's arrival is as fictitious as the bookseller who keeps his appointment promptly. Perhaps this delightful uncertainty is another of the many influences that make the book business, from the writing of the manuscript to the reading of the printed book, so fascinating.]

In the salesman's room the customer examines the new books, asks questions, hears arguments (many of them fearfully and wonderfully made), and eventually, after much debate, gives his order. Having ordered all the new books that he wishes, he goes over the catalogue and gives what is called his stock order; that is to say, he orders the books on which his stock is low but for which there is still a demand.

Perhaps the salesman has reserved for his final battle the sale of "Last Year's Nests." As prices cut some figure in this argument, we are driven, for a moment, to the dry bones of prices and discounts.

Listed in the publisher's catalogue at $1.50, the ordinary discount to a dealer ordering two or three copies is thirty-three and one-third per cent, or $1.00 net, the bookseller paying transportation charges. Competition, however, has increased this discount to forty per cent, so that we shall assume that in small quantities the book can be had at $.90 net. In larger quantities extra discounts are given; some publishers give forty and five per cent on fifty copies and forty and ten per cent on one hundred copies; others increase the quantities to one hundred and two hundred and fifty copies respectively for the extra discounts. But, as has been pointed out, the growing tendency is not to overload the bookseller, especially in view of the fact that it is the publisher who loses when the bookseller assigns.

Assuming that the "Last Year's Nests" is likely to have a large sale and that the salesman wishes to sell Mr. Bookseller two hundred and fifty copies, he quotes the extra discount of forty and ten per cent on that quantity. If he can persuade the bookseller to take two hundred and fifty copies, he has not only swollen his sales by that amount, but he has forced a probable retail sale of that quantity. For once on the bookseller's tables, the very size of the order inspires every clerk to help reduce the pile, not to mention the fact that the books are bought and must be paid for. Had the bookseller bought five copies, extra efforts toward sales would not be forthcoming; the energy would be applied to another novel. Hence the salesman's efforts to effect a large sale.

There is another reason for this extra quantity. Two hundred and fifty copies of "Last Year's Nests," piled in a pyramid, is a gentle reminder to the bookseller's customers that it is a mighty important book. Such an argument is often more potent than the disagreeing opinions of critics. Here is a case in point.

A novelist wrote an altogether charming and spirited novel. The reviewers spoke well of it, but the sale of the book hung fire. It was the dull season,--May or June,--and there was no other novel of any worth in the public mind. The salesman said to his employer: "Here's a book that has a good chance for success. If you'll back me with some good advertising, I'll guarantee to make that novel sell."

The publisher replied: "Go ahead, my son; I'll take a gamble on it." (They really talk that way when they travel mufti.) So the salesman induced the New York wholesalers to erect a pyramid of a thousand copies in their respective stores, guaranteeing to take back the books if they were not sold. This was done for the purpose of impressing the buyers for country stores who were flocking into New York for their fall purchases.

Next the retail booksellers were asked to take, on the same terms, from one hundred to two hundred and fifty copies and pile them conspicuously in their stores. As trade was dull and there was no one big seller clamoring for public recognition at the time, the dealers were willing to assist in the work of encouraging good literature.

Then an advertising campaign was planned. Critics there were a-plenty who wagged a sad head because the advertising was undignified. What they meant was that it was unconventional, was without the dignity of tradition to give it its hallmark. It had, at least, the novelty of originality, and answered the final test of good advertising in that it attracted attention. Then the sale began, and as soon as New York City was reporting it among the list of the six best sellers, the salesman took to the road to carry on the campaign. The result was eventually a sale reaching six figures.

But to get back to "Last Year's Nests." It is to be published June 1. A few sample pages only have been printed, but blank paper fills out to the bulk of the book as it will be. Illustrations--if they are ready--are inserted, the title-page printed, and the whole is bound up in a sample cover. This is technically known as a dummy, and serves to show the prospective buyer merely the outward and visible sign of an inward and spiritual appeal to public favor. For the purpose of informing the bookseller it is worth but little more than the printed title or a catalogue announcement. For all $1.50 novels look alike, are printed on pretty much the same kind of paper, and bear covers differing more in degree than kind. Yet the bookseller likes to handle something tangible when he is making up his order, and the salesman, with even a dummy in his hand, finds that there is less wear and tear upon his imagination.

Were he selling shoes, the salesman would, as a matter of course, point out the superior quality of the goods, lay stress on their style and durability, and as a clincher, present the incontrovertible argument of low price. On no such brief can the book salesman rest his case. "Last Year's Nests" varies in no respect mechanically from any of its 12mo competitors; and if it did, it would make no difference. "Look at the design of the cover, see how durable it is," argues the salesman. "What a charming title-page, and note the classic proportion of the printed page to the margin," he continues. The startled customer, listening to such an argument, would be inclined to humor the salesman until he could safely get him into the hands of an alienist.

Two arguments and two only comprise the salesman's stock in trade; if he can say that "Last Year's Nests" is by the well-known author whose name is a household word and whose previous book sold so many thousand copies, he has the bookseller on the mourner's bench; if he can (and he frequently does) add the clinching argument that his firm will advertise the book heavily, he can leave the bookseller with that thrill of triumph we all feel when we bend another's will to our own.

A young and inexperienced salesman, whom we shall call Mr. Green, was making his Western trip. As he was waiting in a bookseller's store for his customer's attention, there entered a traveller of ripe years and experience, representing one of the larger publishing firms. Naturally the bookseller gave the older salesman his instant attention. With no desire to eavesdrop, Mr. Green could not avoid overhearing the conversation.

"Hello, Blank! Anything new?"

"Yes, I have a big novel here by a big man. It will have a big sale," and Blank mentioned the title and author.

At this point, Green pricked up his ears. He had read the novel in manuscript form and his immediate thought was, "Here's where I learn something about the gentle art of making sales."

Mr. Blank proceeded so tell what he knew about the book. His synopsis was so inaccurate that Green knew that he had not read the book, but was glibly misquoting the publisher's announcement. Green's courage was fired as he reflected how much better he could have portrayed the chief incidents of the plot. But his triumph was momentary. Blank ended his argument in a voice that left no doubt of his own faith in the effectiveness of his logic. "And the firm is going to advertise it like ----."

"Send me two hundred and fifty copies," said the customer.

The longer Mr. Green travelled the more convinced he became that the old salesman knew his business. The argument of advertising carries with it a certain persuasiveness that the customer cannot resist. Not always does a liberal use of printer's ink land a book among the six best sellers; but it does it so often that the rule is proved by the exception. A publisher once made the statement, in the presence of a number of men interested in the book-publishing business, that, by advertising, he could sell twenty thousand copies of any book, no matter how bad it was. The silence of the others indicated assent to the doctrine. But one inquiring mind broke in with the question, "But can you make a profit on it?"

"Ah! That is another question," answered the publisher.

And the ledgers of several publishers will show a loss, due to excessive advertising, on books that loom large in public favor. The author has reaped good royalties and the salesman has had no great draft made upon his stock of persuasive argument.

It is under such circumstances that the traveller finds his work easy and his burden light. Another condition under which he meets with less resistance is in the instance of a second book by an author whose first book has met with success. The bookseller is a wary, cautious man; what illusions he once had have gone down the corridors of time along with the many books that have not helped him. For reasons that are not so inscrutable as they may seem to the enthusiastic salesman, the bookseller is disinclined to order more than a few copies of a first book by a new author. Perhaps the traveller has read the book and is surcharged with enthusiasm; he talks eloquently and ably in the book's behalf; he masses argument upon argument--and in the end makes about as much impression as he would by shooting putty balls at the Sphinx. Even though the salesman's enthusiasm may find its justification in the reviewer's opinions and the beginning of a brisk sale for the book all over the country, still the reluctant bookseller broods moodily over the past and refuses to be stung again. But let the book have a large sale and then let the salesman start out with a second book by this author: the bookseller, with few exceptions, will go the limit on quantity. Unfortunately, it frequently happens that the public--which is a discriminating public or not, as you chance to look at it--does not seem possessed of the same blind confidence, and the result is a monument of unsold copies.

The trade, I think, is coming more and more to be guided by the advice of such salesmen as have proved to be the possessors of judgment and honesty. By judgment is meant not merely the opinion that one forms of the literary value of a book, but that commercial estimate that a good salesman is able to make. The literary adviser can state in terms of literary criticism the reasons why the Ms. is worthy of publication; but the traveller, if he happens to be more than a mere peddler, can, after reading the Ms., take pencil and paper and figure out how many copies he can place. Publishers are growing to appreciate this quality in a salesman and are seeking his advice before accepting a Ms. Some go further and ask his assistance in the make-up of a book; for a good cover covers a multitude of sins.

In former years it was considered the salesman's first duty to "load" the customer; that is, sell him all he could, regardless of the merits of the books. In those days a denial of the good old doctrine that the imprint could do no wrong was rank heresy. Such salesmen are no longer categorised with Cæsar's wife, and the new salesmanship is having its day. Its members are men of reading and intelligence, who have taken the trouble to learn something about the wares they are selling, and who have found that it pays to be honest. It doesn't seem to pay the first year; but if the salesman's judgment of books is discriminating and he hangs on, the booksellers soon realize that they can trust him. As they know little of the new books he is offering, they are inclined to be guided by his advice; should they find that this pays, they will repose more confidence in him. A traveller who, in lieu of personal imagination and the power of persuasion, was forced to depend upon hard work and the common, or garden, kind of honesty for what success he had on the road, was giving up his work to take an indoor position. On his final trip he had a "first" book by a "first" author; it was an unusual book and had in it possibilities of a really great sale. The firm publishing the book was in the hands of an assignee. The outlook was not propitious for a large sale: a new book by an unknown author published by an assignee. But the salesman believed in the book, believed in it with judgment and enthusiasm. "I found," he said, in telling the story, "that the trade to a man believed in me. It affected me deeply to feel that my years of straight dealing had not been wasted. The booksellers backed me up, bought all the copies I asked them to buy,--and I asked largely,--with the result that I sold ten thousand copies in advance of publication. The firm has sold since over two hundred thousand copies of that book and its creditors received a hundred cents on the dollar."

It would seem an axiom that a man selling books should have at least a bowing acquaintance with their contents, yet I have heard salesmen argue hotly in favor of the old-time salesman who sold books as he would sell shoes or hats. Such a one was selling a novel to a Boston bookseller. He had not taken the trouble to read the book, but had been told by his firm that it was a good story. Flushed with the vehemence of his own argument for a large order, he floundered about among such vague statements as: "You can't go to sleep until you have finished it! It's great! A corking story! Can't lay the book down! Unable to turn out the light until you have read the last line!"

"But what's it about?" quickly interrupted the customer, suspecting that the traveller had not read the book.

"It's about--it's about a dollar and a quarter," was the quick retort.

Perhaps here we find the substitute for the reading that maketh a full man. Repartee of this sort is disarming, and the quickness of wit that prompts it is not one of the least useful attributes of salesmanship. To carry the moral a step farther, it is only fair to say that the nimble salesman has had the wit to get out of the publishing business into another line of industry that, if reports are to be believed, has made him independent.