CHAPTER VII

THE BUSINESS LETTER 135 SALES AND ANNOUNCEMENT LETTERS 146 KEEPING THE CUSTOMER 160 SELLING REAL ESTATE 163 BANK LETTERS 173 LETTERS OF ORDER AND ACKNOWLEDGMENT 182 LETTERS OF COMPLAINT AND ADJUSTMENT 186 CREDIT AND COLLECTION LETTERS 193 LETTERS OF APPLICATION 211 LETTERS OF REFERENCE 217 LETTERS OF INTRODUCTION 220 LETTERS OF INQUIRY 223