Part 4

I mentioned in my summary of our plan of operations, our custom of using some of the necessary, yet not immediately wanted repairs, as a means of affording work to the tenants in slack times. I lay great stress upon this. Though the men are not mechanics, there are many rough jobs of plastering, distempering, glazing, or sweeping away and removing rubbish which they can do. When, therefore, a tenant is out of work, instead of reducing his energy by any gifts of money, we simply, whenever the funds at our disposal allow it, employ him in restoring and purifying the houses. And what a difference five shillings worth of work in a bad week will make to a family! The father, instead of idling listlessly at the corner of the street, sets busily and happily to work, prepares the whitewash, mends the plaster, distempers the room; the wife bethinks herself of having a turn-out of musty corners or drawers, untouched, maybe, for months, of cleaning her windows, perhaps even of putting up a clean blind; and thus a sense of decency, the hope of beginning afresh and doing better, comes like new life into the home.

The same cheering and encouraging sort of influence, though in a less degree, is exercised by our plan of having a little band of scrubbers. We have each passage scrubbed twice a week by one of the elder girls. The sixpence thus earned is a stimulus, and they often take an extreme interest in the work itself. One little girl was so proud of her first cleaning that she stood two hours watching her passage lest the boys, whom she considered as the natural enemies of order and cleanliness, should spoil it before I came to see it. And one woman remarked to her neighbor how nice the stairs looked. "They haven't been cleaned," she added, "since ever I came into this house." She had been there six years! The effect of these clean passages frequently spreads to the rooms, as the dark line of demarkation between the cleaned passage and the still dirty room arouses the attention, and begins to trouble the minds, of its inmates.

Gradually, then, these various modes of dealing with our little realm began to tell. Gradually the people began to trust us; and gradually the houses were improved. The sense of quiet power and sympathy soon made itself felt, and less and less was there any sign of rudeness or violence towards ourselves. Even before the first winter was over many a one would hurry to light us up the stairs, and instead of my having the rent-book and money thrust to me through the half-open door, and being kept from possible entrance by a firmly planted foot, my reception would be, "Oh, can't you come in, Miss, and sit down for a bit?" Little by little the houses were renovated, the grates reset, the holes in the floors repaired, the cracking, dirty plaster replaced by a clean smooth surface, the heaps of rubbish removed, and we progressed towards order.

Amongst the many benefits which the possession of the houses enables us to confer on the people, perhaps one of the most important is our power of saving them from neighbors who would render their lives miserable. It is a most merciful thing to protect the poor from the pain of living in the next room to drunken, disorderly people. "I am dying," said an old woman to me the other day: "I wish you would put me where I can't hear S---- beating his wife. Her screams are awful. And B----, too, he do come in so drunk. Let me go over the way to No. 30." Our success depends on duly arranging the inmates: not too many children in any one house, so as to overcrowd it; not too few, so as to overcrowd another; not two bad people side by side, or they drink together; not a terribly bad person beside a very respectable one.

Occasionally we come upon people whose lives are so good and sincere, it is only by such services and the sense of our friendship, that we can help them at all; in all important things they do not need our teaching, while we may learn much from them. In one of the underground kitchens, I found an old woman who had been living there for twelve years. In spite of every obstacle, and in the midst of such surroundings as I have described, she was spotlessly clean and had done the very best for the wretched place: the broken bars of the grate she had bound in their places with little bits of wire; the great rents in the wall, one of which went right through to the open air, she had stuffed with rags, the jagged ends of which she had actually taken the trouble to trim neatly with scissors; she had papered the walls, and as they were so damp that the paste was perpetually losing its hold, she patiently fastened up the long strips of paper fresh every week. With all this work for it she had naturally become so fond of her little home that it nearly broke her heart to think of leaving it. So we determined not to tear her away from it. After a time, however, the force of our former arguments told upon her, and suddenly, one day, she volunteered to move. She has kept her new room, as one would expect, in a state of neatness and order that is quite perfect. She has since been growing less and less able to work, but she has always paid her rent, she has never asked for help, nor would she even accept the small boon of my lending her some money until she could give the due notice which would enable her to draw out her own savings from the bank where she had placed them. She has lived thirty-five years in London, a single woman depending entirely on herself, without parish allowance or other aid, and has had strength to keep up her standard of cleanliness and independence, and a spirit of patient trustfulness that is unfailing. Her life on earth is nearly over; she is now confined to her bed, for the most part quite alone, without even a bell to summon aid: yet there she lies in her snow-white bed as quietly as a little child settling itself to sleep, talking sometimes with a little pride of her long life's work, sometimes with tenderness of her old days in Ireland long ago, and saying gently that she does not wish to be better; she wants to go "home." Even in the extremity of her loneliness only a small mind could pity her. It is a life to watch with reverence and admiration.

We can rarely speak of the depths of the hearts we learn to know or the lives we see in the course of our work. The people are our friends. But sometimes, when such as this old woman seem to have passed beyond us all and to have entered into a quiet we cannot break, we may just glance at a life which, in its simplicity and faithfulness, might make the best of us ashamed.

Since we began our work in the court there has been a marked improvement in many of the people. I may just say, as examples, that the passionate Irish tenant who locked me into her room did not leave us, but has settled down happily, and has shown me more than one act of confidence and kindly feeling; that the old woman whose "bits o' things" would look nothing if brought upstairs, after having been long in a light room, has now asked for a larger one, having freed herself from a debt which cramped her resources, and has begun to save; and that the two dark-eyed children were ultimately won over to trust in us. Their mother--a most degraded woman--when she at last appeared, proved to be living a very disreputable life, and the only hope for the children was to get them away from her influence. My first triumph was in getting the girl to exert herself enough to become one of our scrubbers, and finally, a year ago, we were able to persuade her to go to a little industrial school in the country, where she has since been joined by a sister of hers, who turned up subsequently to my first visits. Unfortunately the mother absconded, taking the boy with her, while we were still hoping to get him sent away to a training-school also; but, even in the short time that he remained with us, I had got some hold over him. By dint of making an agreement with him that I would myself fetch him at eight one morning, and help him to prepare his toilet so as to be fit for the nearest ragged school, I got him to begin learning; and when once the ice was broken, he went frequently of his own accord.

Opportunities for helping people at some important crisis of their lives not unfrequently present themselves. For instance, soon after we came into possession of Blank Court, I once or twice received rent from a young girl, whom I generally found sitting sadly in a nearly bare room, holding in her arms a little baby. She looked so young that I thought at first the baby must be her sister, but it turned out to be her own child. Her husband seemed a mere boy, and was, in fact, only nineteen. One day, when the rent was not forthcoming, I learnt their story. It appeared that an aunt had promised the lad a sovereign to set him up as a costermonger, if he married the girl; but he had not bargained for prepayment, and the promise was not fulfilled. This marriage-portion, which was to have procured them a stock of herrings, had never been forthcoming. This seemed an occasion upon which a small loan might be of the utmost use. I accordingly lent them the much-needed sovereign (which they have since punctually repaid), and thus saved the young couple from being driven to the workhouse, and gave them a small start in life.

To show further the various opportunities afforded us by our footing with the people, I will describe one of our weekly collections of savings.

On Saturday evenings, about eight o'clock, the tenants know that we are to be found in the "club room" (one of the former shops of the court, and now used by us for a men's club, and for boys' and girls' evening classes, as well as for this purpose of collecting savings), and that they may come to us there if they like, either for business or a friendly chat.

Picture a low, rather long room, one of my assistants and myself sitting in state, with pen and ink and bags for money, at a deal table under a flaring gas jet; the door, which leads straight into the court, standing wide open. A bright red blind, drawn down over the broad window, prevents the passers-by from gazing in there, but, round the open door, there are gathered a set of wild, dirty faces looking in upon us. Such a semicircle they make, as the strong gas-light falls upon them! They are mostly children with disheveled hair, and ragged, uncared-for clothes; but, above them, now and then one sees the haggard face of a woman hurrying to make her Saturday evening purchases, or the vacant stare of some half-drunken man. The grown-up people who stop to look in are usually strangers, for those who know us generally come in to us. "Well! they've give it this time, anyhow," one woman will exclaim, sitting down on a bench near us, so engrossed in the question of whether she obtains a parish allowance that she thinks "they" can mean no one but the Board of Guardians, and "it" nothing but the much-desired allowance. "Yes, I thought I'd come in and tell you," she will go on; "I went up Tuesday--" And then will follow the whole story.

"Well, and how do you find yourself, Miss?" a big Irish laborer in a flannel jacket will say, entering afterwards; "I just come in to say I shall be knocked off Monday; finished our job across the park: and if so be there's any little thing in whitewashing to do, why, I'll be glad to do it."

"Presently," we reply, nodding to a thin, slight woman at the door. She has not spoken, but we know the meaning of that beseeching look. She wants us to go up and get her husband's rent from him before he goes out to spend more of it in drink.

The eager, watchful eyes of one of our little scrubbers next attract attention; there she stands, with her savings' card in her hand, waiting till we enter the sixpence she has earned from us during the week. "How much have I got?" she says, eying the written sixpences with delight, "because mother says, please, I'm to draw out next Saturday; she's going to buy me a pair of boots."

"Take two shillings on the card and four shillings rent," a proudly happy woman will say, as she lays down a piece of bright gold, a rare sight this in the court, but her husband has been in regular work for some little time.

"Please, Miss," says another woman, "will you see and do something for Jane? She's that masterful since her father died, I can't do nothing with her, and she'll do no good in this court. Do see and get her a place somewheres away."

A man will enter now: "I'll leave you my rent to-night, Miss, instead o' Monday, please; it'll be safer with you than with me."

A pale woman comes next, in great sorrow. Her husband, she tells us, has been arrested without cause. We believe this to be true; the man has always paid his way honestly, worked industriously, and lived decently. So my assistant goes round to the police-station at once to bail him, while I remain to collect the savings. "Did he seem grateful?" I say to her on her return. "He took it very quietly," is her answer; "he seemed to feel it quite natural that we should help him."

Such are some of the scenes on our Savings' evenings; such some of the services we are called upon to render; such the kind of footing we are on with our tenants. An evening such as this assuredly shows that our footing has somewhat changed since those spent in Blank Court during the first winter.

My readers will not imagine that I mean to imply that there are not still depths of evil remaining in Blank Court. It would be impossible for such a place as I described it as being originally, to be raised in two years to a satisfactory condition. But, what I do contend is, that we have worked some very real reforms, and seen some very real results. I feel that it is in a very great degree a question of time, and that, now that we have got hold of the hearts of the people, the court is sure to improve steadily. It will pay as good a percentage to its owners and will benefit its tenants as much as any of the other properties under my management have done. This court contains two out of eight properties on which the same plans have been tried, and all of them are increasingly prosperous. The first two were purchased by Mr. Ruskin.

It appears to me then to be proved by practical experience, that when we can induce the rich to undertake the duties of landlord in poor neighborhoods, and insure a sufficient amount of the wise, personal supervision of educated and sympathetic people acting as their representatives, we achieve results which are not attainable in any other way. It is true that there are Dwellings' Improvement Societies, and the good these societies do is incalculable; I should be the last to underrate it. But it is almost impossible that any society could do much for such places as Blank Court, because it is there not so much a question of dealing with houses alone, as of dealing with houses in connection with their influence on the character and habits of the people who inhabit them. If any society had come there and put those houses into a state of perfect repair at once, it would have been of little use, because its work would have been undone again by the bad habits and carelessness of the people. If improvements were made on a large scale, and the people remained untouched, all would soon return to its former condition. You cannot deal with the people and their houses separately. The principle on which the whole work rests, is that the inhabitants and their surroundings must be improved together. It has never yet failed to succeed.

Finally, I would call upon those who may possess cottage property in large towns, to consider the power they thus hold in their hands, and the large influence for good they may exercise by the wise use of that power. When they have to delegate it to others, let them take care to whom they commit it; and let them beware lest, through the widely prevailing system of sub-letting, this power ultimately abide with those who have neither the will nor the knowledge which would enable them to use it beneficially;--with such as the London landladies described at the beginning of this paper. The management of details will seldom remain with the large owners, but they may choose trustworthy representatives, and retain at least as much control over their tenants, and as much interest in them, as is done by good landlords in the country.

And I would ask those who do _not_ hold such property to consider whether they might not, by possessing themselves of some, confer lasting benefits on their poorer neighbors?

In these pages I have dwelt mainly on the way our management affects the people, as I have given elsewhere[5] my experiences as to financial matters and details of practical management. But I may here urge one thing on those about to undertake to deal with such property, the extreme importance of enforcing the punctual payment of rents. This principle is a vital one. Firstly, because it strikes one blow at the credit system, that curse of the poor; secondly, because it prevents large losses from bad debts, and prevents the tenant from believing that he will be suffered to remain, whatever his conduct may be, resting that belief on his knowledge of the large sum that would be lost were he turned out; and, thirdly, because the mere fact that the man is kept up to his duty is a help to him, and increases his self-respect and hope of doing better.

I would also say to those who, in the carrying out of such an undertaking, are brought into immediate contact with the tenants, that its success will depend most of all on their giving sympathy to the tenants, and awakening confidence in them; but it will depend also in a great degree on their power of bestowing concentrated attention on small details.

For the work is one of detail. Looking back over the years as they pass, one sees a progress that is _not_ small; but day after day the work is one of such small things, that if one did not look beyond and through them they would be trying. Locks to be mended, notices to be served, the missing shilling of the week's rent to be called for three or four times, petty quarrels to be settled, small rebukes to be spoken, the same remonstrances to be made again and again.

But it is on these things and their faithful execution that the life of the whole matter depends, and by which steady progress is insured. It is the small things of the world that color the lives of those around us, and it is on persistent efforts to reform these that progress depends; and we may rest assured that they who see with greater eyes than ours have a due estimate of the service, and that if we did but perceive the mighty principles underlying these tiny things we should rather feel awed that we are entrusted with them at all, than scornful and impatient that they are no larger. What are we that we should ask for more than that God should let us work for Him among the tangible things which He created to be fair, and the human spirits which He redeemed to be pure? From time to time He lifts a vail and shows us, even while we struggle with imperfections here below, that towards which we are working--shows us how, by governing and ordering the tangible things one by one, we may make of this earth a fair dwelling-place. And far better still, how by cherishing human beings He will let us help Him in His work of building up temples meet for Him to dwell in--faint images of that best temple of all, which He promised that He would raise up on the third day, though men might destroy it.

OCTAVIA HILL.

FOOTNOTES:

[4] _Macmillan's Magazine_ for July, 1869.

[5] Cottage Property in London.--_Fortnightly Review_, Nov. 1, 1866.

Organized Work amongst the Poor.--_Macmillan's Magazine_, July, 1869.

THE WORK OF VOLUNTEERS IN THE ORGANIZATION OF CHARITY.

It is clear to those who are watching the work closely, and must even be apparent to those less conversant with the subject, that a great and growing conviction is abroad that our charitable efforts need concentrating, systematizing, and uniting. There are many signs that this conviction is bearing practical fruit. All the thirty Poor-Law districts into which London is divided are now provided with committees for organizing charitable relief. The formation of these committees has led gentlemen specially interested in the subject to come forward in various parts of London as candidates for the office of guardians; several such candidates have been elected in St. George's, Kensington, Marylebone, and other parishes. Nor is the movement confined to London. Charity Organization Societies, or others of a kindred nature, have been established in most of the large towns of England and Scotland. Conversation, newspapers, conferences, all bear witness how very generally it is now that something ought to be done to improve our system of charitable relief, some co-operation secured between Poor-Law and charity, and some efficient means adopted to render alms less pauperizing than they have hitherto been. It is becoming clear to the public that there is a right and a wrong, a wise and an unwise charity. Those who have the interests of the poor at heart are learning, more and more, to consult experienced people before taking any direct steps towards trying to help those who apply to them for aid; those who wish to give money beginning to entrust it to enlightened committees, instead of endeavoring to distribute it themselves.

It becomes almost needless now to charge on the evils of "overlapping,"--that is, of various charitable agencies covering the same ground whilst ignorant of each other's proceedings; or to dwell on the cruelty of the utter want of system which has hitherto prevailed,--to point to poor families assisted by three or four agencies at times when they needed help least, and others neglected by all at times when they needed it most. It would not be difficult to give examples of these evils, and to show that they are inseparable from the condition of large towns wherever nothing is done to secure unity of action amongst those who are trying to assist the poor.

Much has been done. The evils of overlapping, on the one hand, and of neglect on the other, are being swept away wherever organization committees, with their machinery for thorough investigation, and relief societies, with their power to assist, are in existence. By means of this system of inquiry into the merits of cases a great degree of uniformity in dealing with them is secured; no relief is given without due consideration, no poor person who chooses to apply can fail to have a hearing for his case, and similar needs will meet with a similar response. All this is no small gain. But now a new danger seems to me to be arising; a danger lest, rushing from one extreme to another, we should leave to committees, with their systems of rules, the whole work of charity, and deprive this great organizing movement of all aid from what I may call the personal element. The value of this element seems to me to be inestimable. Charity owes all its graciousness to the sense of its coming from a real friend. We want to bring the rich and poor, the educated and uneducated, more and more into direct communication. We want to enlist the thought, knowledge, sympathy, foresight, and gentleness of the educated in the service of the poor, and must beware of raising up barriers of committees between those who should meet face to face. There is beyond all doubt in almost every town a great amount of volunteer work to be had, which, were it organized and concentrated, would achieve infinitely more than its best efforts can now accomplish. There is always, however, a difficulty in calculating to any great extent on volunteer work, inasmuch as it is apt to be disconnected, desultory, and untrained.